Premium Used Parts FAQ’s

1. What types of car parts do you sell?

We specialize in premium used parts for luxury brands, including BMW, Mercedes, Land Rover, and more. Our inventory includes airbags, bumpers, fenders, hoods, headlights, and other essential body parts.

2. Are the parts you sell original or aftermarket?

Most of our parts are OEM used components, ensuring the highest quality and fitment. However, some minor components, such as brackets, may be aftermarket to ensure affordability without compromising on performance.

3. How do I place an order?

To place an order, please contact us directly via phone at +1 800 9173423 or email us at autogenous.parts99@gmail.com. We’ll guide you through the process and ensure you get exactly what you need.

4. Do you offer local pickup?

Yes, local pickup is available. If you're nearby, you can arrange to pick up your parts directly from our location for quicker access.

5. Do you ship internationally?

Yes, we ship both domestically and internationally. Shipping costs and delivery times will vary depending on your location.

6. What is your return policy?

We offer a 30-day return policy on most items. Parts must be returned in the condition they were received, and shipping costs for returns are the responsibility of the buyer. For more details, please check our return policy page.

7. How long does shipping take?

Shipping times vary depending on your location and the part you ordered. Generally, domestic shipping takes 3-7 business days, while international shipping can take 7-14 business days.

8. Are the parts inspected before shipping?

Yes, every part is thoroughly inspected before shipping to ensure quality and performance. We guarantee that the parts are fully functional and meet our strict quality standards.

9. Can I order parts that are out of stock?

Yes, if a part you need is out of stock, we can source it for you. Please contact us, and we’ll work on getting it to you as soon as possible.

10. How do I qualify for tax exemption?

If you’re eligible for tax exemption, please contact us directly. We’ll guide you through the process to ensure your order is processed correctly.

11. What payment methods do you accept?

We accept all major payment methods, including PayPal, credit cards, and bank transfers, to ensure a smooth and secure transaction process.

12. Do you offer warranties on your parts?

We provide a 30-day warranty for all parts, covering missing, defective, or incorrect items. Please contact us within this period if you encounter any issues.

13. How do I contact customer service?

You can reach us via phone at +1 800 9173423 or email us at autogenous.parts99@gmail.com. We strive to respond to all inquiries within 24 hours.